Question 1

How do I start working with SourceFlo?

Accepted Answer

Tell us what you're looking to source through the contact form — product, target specs, and rough budget. We'll come back with next steps within 1 business day.

Question 2

What's the typical timeline?

Accepted Answer

About one week from brief to 2-3 verified supplier options with real quotes. Complex or highly regulated products can take longer — we'll tell you upfront.

Question 3

What kinds of products do you cover?

Accepted Answer

Consumer goods, electronics, home & kitchen, outdoor, packaging, hardware, and light industrial. Products needing specialized certifications: we confirm feasibility before starting.

Question 4

Do I need to know exactly what I want before reaching out?

Accepted Answer

No. A rough idea of the product and quantity is enough to start. We'll help narrow down specs as we research suppliers.

Question 5

How does pricing work?

Accepted Answer

A fixed sourcing fee covers supplier research, verification, and quote gathering. If you place an order through a supplier we found, a small percentage fee applies on top — always confirmed upfront before any order is placed.

Question 6

Do you charge if I don't end up placing an order?

Accepted Answer

The sourcing fee covers the research and verification work itself, whether or not you go on to place an order — it's payment for finding and vetting suppliers, not a commission on a sale.

Question 7

What's the percentage fee if I place an order?

Accepted Answer

It's a small percentage, confirmed with you upfront before any order is placed — we don't lock in a number until we know the order size and complexity.

Question 8

Is there a minimum order size to work with SourceFlo?

Accepted Answer

Not a strict minimum, but sourcing makes the most economic sense once you're ordering at a scale where factory-direct pricing meaningfully beats retail or reseller options. Happy to talk through your specific case.

Question 9

How do you verify a supplier?

Accepted Answer

Business license and export record checks, factory-vs-trader confirmation, certification cross-referencing, sample rounds, and where warranted, video factory walkthroughs.

Question 10

What's the difference between a factory and a trading company, and why does it matter?

Accepted Answer

A factory owns the production equipment and actually makes your product. A trading company (or trader) resells factory output, often at a markup, sometimes without telling you. We confirm which one you're actually dealing with before you commit — factory-direct pricing only works if it's really a factory.

Question 11

What happens if a certification turns out to be fake?

Accepted Answer

It gets caught before you pay a deposit. Cross-checking certifications against the issuing body is part of our standard verification — a fake or invalid cert is flagged before it ever reaches you as a supplier option.

Question 12

Do you visit factories in person?

Accepted Answer

Verification includes document checks, cross-referencing, and video factory walkthroughs where warranted. In-person visits aren't standard for every project, but can be arranged for larger orders — just ask.

Question 13

What happens after I get the quotes?

Accepted Answer

You decide. Take the shortlist and run with it, or bring us in to negotiate, coordinate samples, inspect production, and handle shipping to your door.

Question 14

Do you handle shipping and customs?

Accepted Answer

We can coordinate shipping as part of full order support. Customs and duties are typically handled by your freight forwarder or customs broker — we make sure the landed cost is clear upfront so there are no surprises.

Question 15

How long does shipping take?

Accepted Answer

It depends on the method — sea freight typically takes several weeks, air freight is faster but costs more. We'll give you a realistic estimate based on your specific product and destination.

Question 16

Where are you based?

Accepted Answer

Slovenia, working with businesses across the EU, UK, US, and Canada. All communication in English.

Questions, answered honestly.

Getting Started

Pricing

Verification & Quality

Shipping & Delivery

Ready to source with confidence?